We ship merchandise on business days only (Monday-Friday) excluding Federal holidays
We currently use USPS(primary), FEDEX, and UPS couriers.
All orders shipped by us include insurance and signature. We are not responsible for lost /stolen packages once it has been delivered. Any packages that are delayed is out of our control. Please contact courier with tracking for updates.
We offer Standard + Express shipping options
Blank Canvas / Express Balayage Orders placed before 12pmEST typically Ship same day.
Non Colored w/Cut and Styling units ship within 1-2 business days
Tracking numbers are provided once shipped for updates as your items moves through the courier system.
Orders placed after 12pm Fri or on Federal holidays will ship the following business day in accordance to processing schedule.
IF YOU ARE ADDING ON CUSTOM COLOR SERVICES PLEASE ALLOW AN ADDITIONAL 1-10 DAYS FOR PROCESSING. More details are listed under COLOR PROCESSING TIMES on order page.
(IF IN THE EVENT, YOU WILL BE NOTIFIED WITHIN 24HRS IF COLOR PROCESSING TIMES EXCEED LONGER)
Once your order has been picked up by the shipping carrier, please track your package using the tracking information provided via email / sms. You can log into your account to track shipment progress. During busier than normal times like holidays etc there may delays beyond our control, therefore, we are not responsible for delays that may occur within the shipping carriers network.
Unsuccessful Delivery: If your package is returned to us because you were unavailable to receive, failed delivery address OR you failed to retrieve your package from the shipping center, there will be a 20% restocking fee associated with re-shipping item.